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SSC

SoftExpert · Operations

Shared Service Center

Portal, management, and service delivery in one flow

Structure your shared services with a service catalog, BPMS workflows, SLA, priorities, indicators, and a delivery kanban — with requests and approvals on desktop, mobile, chat, plus ERP and Teams integrations.

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Challenges

Where shared services usually lose control

Requests scattered across email, spreadsheets, and chat
Service catalog without standardization by area
SLA and priorities without operational visibility
No indicators by area, type, and period
Service delivery without kanban or task traceability
Manual integrations with ERP and other tools

SSC Portal

One environment to request, track, and execute

Centralize shared services in SoftExpert portals with area navigation, service catalog, search, and configurable workflows — ready for operations and self-service.

SSC portal — Service catalog and area navigation

Capabilities

What the solution covers

Three connected fronts: portal for requesters, management for governance, and delivery for execution.

SSC Portal

Demand without a single channel or clear catalog

BPMS and custom workflows
Area navigation and search
Configurable service catalog
Security rules and approvals
Mobile requests and approvals
Chat-based requests
ERP and Microsoft Teams integration

Management

SSC processes without ownership, deadlines, or KPIs

SLA and deadline control
Priorities and request types
Requesting areas and executors
Periods and operational indicators
Service evaluation
Email notifications

Service delivery

Work queue without prioritization or tracking

Activity kanban
Task and status control
Operational SLA on delivery
Prioritization of critical work
Comments and mentions
Email notifications

Contact

Request a conversation about SSC

Tell us about your service areas — we shape the SoftExpert approach for your Shared Service Center.

85 4042-3967 — CE

11 3164-4675 — SP

comercial@tab.pro.br